Refund policy
Your satisfaction is our priority. This policy outlines the process for returns, refunds, and handling damaged items.
1. Return Eligibility
You may return unused items in their original packaging with all tags attached within 30 days of delivery for a full refund to your original payment method.
2. How to Initiate a Return
To start a return, please email us at info@eliteliv.shop with your order number and reason for return. Our team will review your request and provide return instructions within 3-5 business days.
Return Address:
Eliteliv
1318 West Hood Avenue,
Chicago, IL 60660,
United States
3. Refund Processing
After we receive and inspect your return, we will process your refund within 5-7 business days. Please allow an additional 3-5 business days for the refund to post to your original payment method.
4. Return Shipping Costs & Responsibility
Return shipping costs are handled as follows, based on the situation:
Change of Mind / Unwanted Item: The customer is responsible for the return shipping cost. We recommend using a trackable and insured shipping service.
Incorrect Item Shipped by Us: We will provide a prepaid return shipping label and cover all associated costs.
Item with a Manufacturing Defect (approved): We will provide a prepaid return shipping label and cover all associated costs.
5. Handling Damaged or Defective Items
This section details the process for items arriving in unsatisfactory condition.
A. Damage Noted Upon Delivery:
If you noted damage on the delivery receipt (as recommended in our Shipping Policy), please email us at info@eliteliv.shop within 7 calendar days of delivery. Provide your order number, a description, and clear photos of the damage and packaging. We will review your claim and arrange a replacement or refund, covering all shipping costs.
B. Concealed Damage or Defects Discovered After Delivery:
If you discover hidden damage or a manufacturing defect after accepting the delivery, you must report it via email to info@eliteliv.shop within 7 calendar days of delivery. You must provide:
Your order number.
A detailed description of the issue.
Clear, well-lit photos of the damage and all packaging materials.
A copy of the delivery receipt.
Our team will review the claim within 1-3 business days. If approved, we will arrange a replacement or refund and cover the return shipping.
Important Disclaimers:
You must retain all original product and packaging materials for inspection. Discarding them may result in a denied claim.
The delivery driver is not authorized to approve claims.
6. Contact Us
If you have any questions about this policy, please contact us:
Email: info@eliteliv.shop
Phone: +1 (773) 386-6222
Address: 1318 West Hood Avenue, Chicago, IL 60660, United States